1 reviews | Active since Jan 2017
Useless customer service
<p>The smart device department of FNB is the most useless client service centre I have come across.. FNB is very quick to deliver a device, but when the device delivered does not work they take weeks to rectify the matter. Till this day I'm still waiting to receive a device that works since December 2016. What's the point of running a call centre department if your department leaves customers disappointed with the FNB brand that's so well know in South Africa. People should think twice about purchasing a device from FNB. </p>
Good day Ms. Akshay12
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Akshay12
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***