Useless credit card ordering system

My premiere credit card was due to expire 30 Sept. I ordered a new card early Sept for delivery. Near the end of Sept I have not yet received any communication regarding card, so I submitted a query and received auto reply. No further actual response. Called the premiere card call centre on 1 October and they said they will escalate. Couple days later I received SMS saying card was personalised, whatever that means. Couple days later I phone again, they say the card is with couriers, I can call Mr. D with order number. Tried that, no one answers, and apparently from what I read online this is quite common (no answer). Called FNB again, asked them to contact couriers. They do and let me know that the card was scheduled to be delivered in Pinetown, although my address is in Centurion??!! Seriously, how difficult is it to process a simple replacement credit card??? When asked why the address changed, the answer was they don't know, sometimes the courier company gets the wrong address.... Really? Takealot's delivery company gets the address wrong? This sounds beyond *****. Now I have to wait an additional 7 days for the card to be rerouted to my address, even though I placed the order almost 2 months ago. My card expired, so what to do now? I actually want to request that card to be cancelled and a new one issued, because how do I know someone else didn't get it.