1 reviews | Active since Jul 2017

08 Jul 2017, 12:47

Useless credit card devision

<p>I'm not normally one to post on Facebook and most definitely not complaints but I am absolutely disgusted by the service of fnb.<br />I app**** for a credit card at the enf od april/ beginning of may. There was a problem with this application and so at the beginning of June I was called to ask if I would like to resubmit my application and I said yes. Very promptly the credit card was delievered in 3-5 working days however when I went to collect the credit card from my bank there was no record of it on the system- this was at the beginning of june. Once again, while I have a credit card that does not work, I resubmitted my credit card application inside my branch (this now being credit card application 3) of which nothing transpired. Now, 2 weeks ago I resubmitted my credit card application, together with a consultant at a fnb branch. I am once again still waiting to receive the credit card. (After my 4th application) <br />I have only ever been with fnb and usually the service is outstanding however I am absolutely surprised and appalled at this service. Let me add, this has nothing to do with the consultants at my branch- fnb norwood- who have been so helpful. <br />Furthermore, i asked to please have my account linked to ebucks, roughly 2 months ago now as well which I am also still waiting to happen. <br />Well that's my rant done now. Hopefully, this can be sorted out.. and SOON!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2017, 10:21
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***