Useless consultants

I really need to understand if you train your consultants and why you have secure chat. My card was ordered apparently on my app and the branch selected was the reds. Firstly I don't remember ordering a card. Secondly why would I send it to the reds. A branch I've never even used. I'm on secure chat now first with Gavriel, then Mpho, then Sanil8siwe, then Tsholofelo and now it's Lebuwane. Every time I have to get my card there's issues. Clearly your consultants don't know what they are doing. Can I get proper assistance because I'm frustrated and getting irritated