CE
Chris E

1 reviews | Active since Feb 2010

25 Nov 2018, 22:29

Useless Connexis

If you are ever in need of a budget phone, your are most likely better of getting a Samsung or Huawei. The FNB connixis Android enable devices is pretty useless when it comes to a smart device. Secondly these devices comes with a bunch of T&C before you can get them, and then they don’t tell you, by the way if think this product is not good enough for what you want to use it. Thought you can’t give it away or use another SIM card in it because it is “network” locked until paid up. So to avoid being disappointed, just don’t get them they are just not worth the headache.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Nov 2018, 09:53
Official
Good day Chris, 
Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

 As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.

I have referred the matter to FNB Connect and Smart Devices who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)


CE
Chris E's update27 Nov 2018, 07:36
Reviewer Update
So you apologize for an inconvenience that cannot be corrected. Those words mean nothing. I informed the call center agent yesterday that I will not be hold ransom in being forced to pay up a “supposedly free” offering to use the phone. And would rather cancel R12000 plus future business with FNB Connect/Smart devices and pay the rediculous cancellation fee just not to have to deal with them going forward.