USELESS Communication aids

So I just received a statement from FNB. I wrote a long, detailed email complaining about a Few things, to an email address Provided ON the statement (***), and then I get an automated reply that "This mailbox is unattended"... ???!!! This is a DISEASE in SA corporates: They want to be So efficient with All the latest technology available, but in their attempt, they just become more Useless! Now I have to use the App - that's also useless! Phone into a Useless Call Centre that it takes 15mins of holding on from my cellphone, listening to their irritating ads for just wanting to sell you more stuff, AT MY EXPENSE!! Then IF you actually get to speak to Someone (human), then you get transferred all over the show between the departments, telling the whole story a few times over again (which was detailed in the email...). This time I didn't even bother phoning after the automated email reply... I just want to point out to ANYONE at FNB (and lots of other big corporates like cellphone companies, banks, medical aids, etc) that REALLY WANTS to provide better service to their customers: these automated systems sucks! Get PEOPLE to answer the calls so that we can speak/explain what's the problem & get transferred to the CORRECT department/person FIRST TIME! And if you cannot do that, then AT LEAST update your ELECTRONIC Letterheads with the CORRECT contact info!!