Useless / Clueless FNB KYC Department!!!

My woes don't seem to end with FNB. No one seems to know what they are doing at their KYC department. I initially requested that they update my Title and proof of address in January 2020 as this wasn't done correctly on the original request over two year ago when I had to submit my marriage certificate after getting married. Current issues with my account: Credit card and CHQ account have different residential addresses (despite both being with FNB) Title remains Miss instead of Mrs Current residential address on Statements: is a combination of my parents residential address and my old address (HOW IS THIS EVEN POSSIBLE)

I have since tried to get all these issues amended and updated with the FNB KYC department and every agent that has sent me a response has been worse than the previous offering no solution, just an exchange of back and forth emails.

I have given up on submitting correct documents as these are received but no solution provided in over 4 months...