Useless client service at FNB

As a FNB client we are still experiencing failure in getting our complaint resolved. The matter has been reported twice, we have been told twice, we are attending to it and nothing happens. It seems FNB has placed us in a category, of people we do not wish to deal with or attend to their complaints. Please note when dealing with FNB, only certain people enjoy their service, not everyone. Most of us are just a number.