Useless Cards & *********** Staff

<p>I have been unable to make a 3rd party payment through a vendor online using either my credit/cheque card from FNB. I was able to make a payment on the same online vendor using a different bank cards details so I know it is not an issue with the vendor itself. </p> <p> </p> <p>I have visited FNB in mall of africa to try and get this sorted but none of the staff members were able to assist me with my problem. I had to call their customer care line within their branch and not only was the line terrible, but the lady on the other end had no idea what a 3rd party payment vendor is and kept on referring to their online banking website. Even she was unable to assist me.</p> <p> </p> <p>I am currently unable to make payments online using any of my card details. Even after receiving a payment declined sms from FNB saying "Online transaction was declined due to a technical error. Please call the number on the back of your credit card" they are still unable to tell me what the issue is.</p> <p> </p> <p>What a frustrating experience I've had with FNB, their promotion of "digital banking" and "avoiding long queues" appears to be the reason why the quality of their customer care has declined terribly.</p> <p> </p> <p>Computer systems and machines are not the answer to customer care.</p> <p> </p> <p>FNB, you can't help me.</p>