USELESS CARD SERVICES!!!!

Doesn't even deserve a star!!!!

I've been trying for almost a month now to enforce a PIN on my debit cards when I use my cards to tap. Your staff in the secure chat firstly can't even answer my questions. Some even reply with "I don't know". How are they even allowed to chat or help us if they don't know what to do.

After constantly telling them to enforce a PIN which first they said they can't then afterwards say they will get back to me. When they finally get back to me and tell me to do the transactions at an atm or online for the pin to be activated still nothing happens!! Is it really that hard??? You boast about having the best systems but cant fulfill a simple task to enforce a PIN on my debit card.

When I spoke to the consultant and told them to do it for both my cards they said they will do it. After I used the cards it still tapped with no pin required. I had to get back on the app and go through the same process again. Finally it worked on one card after me telling them to do both.

I tested the 2nd card and still it wasn't activated. I spoke to them again on the app, they told me to do 2 transactions online which I did and waited 24 hours as instructed. I used my card today and still no pin enforced.

How many times must I go through this?? I've been banking with u guys for 15 years. Ive had enough with your pathetic services, I'm definitely switching over to Capitec.

You guys can't sort such a minute request out now, what will happen with a ***** case? Is your staff even equipped to handle it, because by the look of the responses I get on the secure chat it's really shocking.

So I'm asking for the last time, please enforce a PIN on my debit cards when I tap to pay, is it that hard of a job to do????

You have lost my trust FNB, I used to love this bank and recommend everyone I knew to utilize your services but it seems now you don't care about your clients.

Educate your staff on the secure chat platform, they cannot give us an answer like " I don't know".

Had of enough of your poor services!!!