Useless - cannot assist your loyal customers!!!!

<p>I am currently unemployed since beginning Dec so i couldnt make payment for my FNB device so i called the call center and told them i can make one instalment payment on the 1st feb which means i will only be one month in arrears and on the 1st march i will pay my normal instalment plus my other months arrear amount the lady that called me said its impossible!! How the hell i am unemployed and atleast i had the damn decency to call you guys and make a payment arrangment i didnt just keep quiet about it!!! She said to me i must wait for my account to get handed over first!!! What BS is that !!!! I have been a loyal FNB client since 2012. I will make sure i cancel my banking with you !!! One months instalment is better then not making any payment at all!!!!! I had this device since the 1st July 2015 and go and check your records i have paid every single month without fail and now when i have a problem you FNB cannot help me!!!!!!!! I will be canceling my banking with you guys for sure! You are useless and this is not the first time you have disapointed me !!!!! I want someone competent to call me TODAY!!! I will not put up with this pathetic service !!!</p>