TD
Tegan D
1 reviews | Active since Oct 2010
31 May 2024, 16:16
Useless call centre
I am receiving transaction sms messages for someone else's account and the call centre say they cannot help me and I need to go into a branch. Why must I spend my time and petrol for their incorrect records to stop the spam. This is after almost an hour on the phone being transferred around. I feel sorry for whoever's account it is as their private information is being shared
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Tegan D's updateReviewer Update
11 Jun 2024, 14:13After a bunch of emails saying to expect a call... No one has called and the payment notifications of someone's personal account persist. The contact number in question is linked to a company account which is correct and is not the account in question. If anyone had bothered to actually call to verify I could have informed them of this detail however I only got an email about the company account correctly linked to this number, not the poor woman whose personal information has been shared. I tracked down the account owner who said she even went into the branch to change her contact details already but this had no effect on the notifications I am getting.
TD
Tegan D's update11 Jun 2024, 14:13
Reviewer Update
After a bunch of emails saying to expect a call... No one has called and the payment notifications of someone's personal account persist. The contact number in question is linked to a company account which is correct and is not the account in question. If anyone had bothered to actually call to verify I could have informed them of this detail however I only got an email about the company account correctly linked to this number, not the poor woman whose personal information has been shared. I tracked down the account owner who said she even went into the branch to change her contact details already but this had no effect on the notifications I am getting.