SJ
Siphumelele J
1 reviews | Active since Nov 2015
29 Nov 2018, 12:56
Useless call center
I cannot transact from my credit card have called the call center only to be passed around different departments for close to 10 minutes and when I requested that they call me back the agent refused. It seems complaining on HelloPeter is the only way to get proper help from this bank and this is getting annoying.
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Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
29 Nov 2018, 14:29Good day Siphumelele,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply29 Nov 2018, 14:29
Official
Good day Siphumelele,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)