pP
piasueharris P
1 reviews | Active since Aug 2016
23 Dec 2019, 10:55
Useless beyond words
1.5hrs of overseas phone calls; tranferred to over 10 'departments' none of which can assist in any way. They just transfer you fro the next random number. When you eventually get through to someone they are completely unhelpful; "you cannot close accounts over the phone you have to go into a branch' You can't close an account through this department, I'll transfer you to the next.'
No one can help? How? almost 2 hrs and 10 departments and not a single staff member is able to assist me?
JUST CLOSE MY ACCOUNTS!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
23 Dec 2019, 11:10Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply23 Dec 2019, 11:10
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***