MM
Motshidisi M
1 reviews | Active since Oct 2013
27 Jan 2020, 17:22
Useless Banking App
Clearly applying online is not so easy. After weeks of constant back and forth with forms, I finally get told that my account and card is active. Now I’m trying to create a profile on the app, it says “I’m not an FNB customer yet” I have been calling so many times, I’m either told to keep trying or trying on the PC or to go inside the branch. Then what’s the point??? This is completely ridiculous and no one is helping, I’m so frustrated. I was told FNB was I bad idea but I still went ahead.
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
28 Jan 2020, 09:17Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply28 Jan 2020, 09:17
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
