MM
Motshidisi M

1 reviews | Active since Oct 2013

27 Jan 2020, 17:22

Useless Banking App

Clearly applying online is not so easy. After weeks of constant back and forth with forms, I finally get told that my account and card is active. Now I’m trying to create a profile on the app, it says “I’m not an FNB customer yet” I have been calling so many times, I’m either told to keep trying or trying on the PC or to go inside the branch. Then what’s the point??? This is completely ridiculous and no one is helping, I’m so frustrated. I was told FNB was I bad idea but I still went ahead.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jan 2020, 09:17
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

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