Useless Bank(FNB)

I have a bank account as well as a credit faculty with FNB. I recently paid up my credit card and wish to cancel it as I have no use for it any longer. 27th of January I went on the recommended secure chat( FNB App) to inform an agent helping me I would like to cancel and I was given a reference number. Thinking the transaction was completed as I was than informed it would be canceled in 5-7 working days. Today 30th January I received an sms stating my new card is being delivered. Alarmed I went back onto secure chat to inform and enquire as to why this is. I was chatting to 3 different agents whereby the last agent let's call her R informed me that the previous conversation was for a limit increase( this is after waiting for nearly 20 minutes well they go through my profile). I than correctly stated that I informed the previous agent I submitted a request for my credit card/faculty to be canceled. After on and off for nearly an hour I was still not helped and informed I have to now lower my limit( not altered from the orginally set limit) in order for the faculty to be canceled.

I am not in South Africa and are unable to go visit an branch to deal with this personally as it seems the people in the employment of fnb secure chat have no idea what the hell they are doing. It should also be noted that calling from the advertised( on fnb wesbite) international number DOES NOT WORK. IM AT A LOSS FNB. When you want your money you sure as hell harass customers but when we need help you always seem to ***** people.