Useless banker, team of bankers and consultants

For the past two weeks I have been struggling to get a document (that should already exist under my profile) forwarded to my email address. I have been calling, each phone call sees me referred to not less than 4 consultants. I have visited one of the branches as advised but still they also couldn’t help me. Not to mention my private banker, whom apparently is the one that can assist, has also not come through. So I hope and pray I will not charged any service fees this month because you have failed to provide that. In fact if anyone should be paid here is me, for the numerous phone calls, petrol and time wasted. Seriously what is the point of using the app if you still going to send me to branch but more frustrated by the back and forth and incompetence of the consultants, team of bankers and even the branch yet you collect service fees from me without fail.