Useless Bank with useless staff and systems

Useless Bank with useless staff and systems. On 15 December 2022 more than R12,000 word of debit card ***** was committed on my FNB account. I cancelled the debit card immediately and reported the 4 ********** transactions to the call center. Since that date, I have tried on multiple occasions to make contact with FNB to find out what is going on and when I can expected to be reimbursed without success. The call center options does not provide an option for debit card ***** neither does the app. Call center staff transfer you from one department to another until you give up. Have been holding on on the so called "debit card direct line" for more than 10 minutes now without any joy.