Useless Bank with Useless Services and Useless Employees

I had a ********** transaction go off on my account and FNB does seem to be able to assist first the consultant was not helpful I had to call paypal on my own how can I represent myself when you guys are supposed to be my bank she asked me stupid questions like do I don’t have a paypal account that I mistakenly put money in there Iam I stupid to to go to the trouble of blocking my card and reporting ***** if it was me.Whats is the point of banking with you people if firstly you cannot protect our money and after letting ********** transactions happen cannnot fix it