1 reviews | Active since Feb 2017
Useless bank. Switching banks soon.
I erroneously transferred money from my FNB account to a wrong account (which is also an FNB account listed on my online banking profile). I contacted the bank for a reversal since I couldn't do it online. I had to fill and submit a form to request a reversal. This unfortunately was not a success.
I am very disappointed at how FNB handled the whole situation. I've been with the bank for more than 5 years now. I'm considering changing banks; this loyalty business is not helping me.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)