Useless bank...*********** people

Omg ...how many times must I ask theses *********** people to close my cred card account as we are jo longer living in SA.... They keep on sending me emails of acc being in arrears AFTER I PAID WHAT WAS OUTSTANDING ON THE STATEMENT THEY SENT!!!!!.....I ASKED THEM TO CONFIRM CLOSING THE CR CARD AFTER I SENT THE POP......WHICH THEY DID JOT DO EITHER....PATHETIC