Useless Bank. Not worth investing in FNB

FNB has the worst service and has gone to the dogs. I have been trying for 2 days fo get a pending error transaction reversed . Chat couldnt help , dont know what is their purpose as they are absolutely useless. Called 2 call centre numbers , calls dropped waiting over 30 minutes and still no resolution. Such a joke of a bank !!!! Why do we even invest here. I am moving away and going to the ombudsman.