Useless bank

I opened an fnby account with fnb for my daughter at a branch, this year I realised the account was locked/has a hold. I told their so called private banking division who then told me they can’t assist, I then went to mall of Africa branch beginning of November and they said to unfreeze the account FICA needs my ID which was scanned to them immediately and they confirmed while on the call that the account will be unlocked within 24hrs.

3days later account still locked, I contacted fnb again and they sent me a declaration call so when I called again to enquire and return the form FICA division says that’s not the form for a minor and on their system they can’t see why there’s a hold on this account.

Now I’m sitting with a useless account and with a bank who doesn’t give a damn about it, I I’ve beeen in contact with over 6 employees, private banking team and FICA included and none of them have been able to assist in just being sent from one person to another. All I want from this bank is for my account to be closed as I can’t deal with such lack of customer support. My recent interaction resulted in me being told to go back to the branch again despite the fact that I’ve done that previously with zero assistance.

I’ve never received such level of incompetence from any of the banks, I wish they could atleast just close the account at this stage as I want nothing to do with a useless bank who can’t even figure out what’s going on with their account