Useless bank

I went to FNB on Thursday morning in the hope that the bank would understand our desperate way. I went in and waited two hours, I then went to the consultant who is going to assist me. And so she did. She was very nice and looked like she knows her work. I app**** for a loan. She then check the payslip and system and informed me I could loan R90 000. I said I don't need so much she said ok then I told her what I really need. She did the transaction all well. I then accepted the debit order on my banking application. She asked me to sign, upon I did. She emailed me the contract. Ishe said ok all well you wil have the money in an hour in you bank account. Friday morning still nothing was paid in. I phoned her and she said she will look into it. Two hours later a rude person phoned me and told me that my loan was declined. I was devastated. I tried phoning the lady who assisted me and her phone was on voice-mail mentioned that she is on leave. I went onto the web to look for complaint lines for FNB. I ended up phoning 12 numbers and all of them is voice prompted massager. I have been a client at this bank for many years, WHAT A DISSIPOINTMENT. I will ASAP get everyone I know to go to another bank. They are not caring for my kind at the bank.