Useless bank

Now you have gone too far, my husband called in last month to stop and report people/ company that debit his account without his permission/ agreement to be stopped, but USELESS FNB failed to stop those people from debiting his account. This month again they managed to debit again n when he ask for the amount to be reversed and stopped again, they can't reserve the amount and must contact them directly but how because he doesn't know them? It's *****, reverse the money R5500 and CLOSE that account NOW. We are going to open a case. Call my husband now ***