Useless bank, beware guys, check your statements

Good day, a one ratinv is actually too much for tjem, if it was in my means and they dont owe me thousamd i wouldve closed my account yesterday!!!! Promises, promises, promises and rude consultants who put the phone down in your ear. Its weekend again. Now the second weekend that they promise to pay my money back and its now so called two days allready again with the so called promise, where did you ever see FNB pay you over a weekend. Im tired of borrowing money from friends to survive while i know FNB intercepted the money, i could do it, because I dont have such an account on my banking app, only the bank have a 20 yr old closed account still on my name. Cannot understand why FNB OMBUDSMAN dont do anything to help me as well, ive e mailed him too. The only person so far that tried to help me was the consultant at Odn branch, even he had no success with FNB headoffice and at the oonline chatroom a Olebogeng. The rest is rude and useless, they all just promise and im getting nowhere. I honestly feel like lay a charge at the police station against FNB for negligence. And more.....