BB
Bradford B

1 reviews | Active since Feb 2013

05 Sept 2016, 17:16

Useless bank and service

<p>Dear Fnb,</p> <p>Just a heads up, as soon as my credit card is paid up, in a month or two, I will be cutting all ties with you. </p> <p>After receiving new cards on my account, you seem to not want me to use them, I never receive my one time pins, amd as soon as I click on resend, my card is blocked online. </p> <p>If I happen to have time to call you, like today, I spent 35 mins,.. . 35!! Being transferred to no less than 4 different departments, and being told 'i can't help you' by all four departments. </p> <p>This is absolute *******. Do you not train your employees, or do you just not care qhwn someone has a problem? </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Sept 2016, 10:33
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the Credit card department who will provide you with feedback.

The reference number is ********** .

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)