Useless Bank and FICA process

Absolutely unbelievable!!! This FICA process has been a complete nightmare. The amount of time that I have spent talking to someone at the call centre, looking for the relevant information and emailing FNB! Hours and hours and hours. Two months and 26 emails later and the outcome ... "FNB: Dear valued client, a transactional hold has been placed on your account due to FICA failures. Contact *** to submit your outstanding information. Ref ******x. FNB a div of FRB Ltd."

So I call the call centre, 20 minutes of listening to the awful music and finally a 'customer services consultant' answers the call and spends another 10 minutes telling me that she was looking through the documentation. The result ... everything is in order, she will escalate the matter to urgently have the restriction on my account removed.

Well, I'm moving banks!! Useless organisation!!