DS
Don S
1 reviews | Active since Apr 2021
06 May 2022, 19:32
Useless bank
What a horrible bank!! First they allow someone to take money from my account without authorization!! Then I spend hours trying to get updates on the process of the dispute!!! Speaking to tons of consultants getting ignored for hours , I eventually get through after hours then they just say sorry for the inconvenience!! It's been 7 days, seriously!!! What's the point of secure chat? It doesn't work, it takes a week to get to where you need to be and I few minutes to get disconnected from it. I'm beyond tired of FNB, you are the worst bank I have ever delt with. I will be looking for a new bank that's better, I'm pretty sure it won't be hard to find.
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Don S's updateReviewer Update
14 May 2022, 08:53So this problem is still not resolved, and no one has phoned me from FNB, I've had to phone them and all that happens is I get transferred to different departments because no one is capable of handling the situation. FNB says it's the merchants fault, the merchant keeps saying it's on FNB side. I don't give a **** who's side it's on, FNB you should be tracking this transaction to see where my money is sitting because it was unauthorized. All this is showing me is that my money is not safe with you guys and I'm not important enough for you guys to give a ****. The more I deal with FNB the more I hate this bank, what a **** bank absolutely PATHETIC!!!
DS
Don S's update14 May 2022, 08:53
Reviewer Update
So this problem is still not resolved, and no one has phoned me from FNB, I've had to phone them and all that happens is I get transferred to different departments because no one is capable of handling the situation. FNB says it's the merchants fault, the merchant keeps saying it's on FNB side. I don't give a **** who's side it's on, FNB you should be tracking this transaction to see where my money is sitting because it was unauthorized. All this is showing me is that my money is not safe with you guys and I'm not important enough for you guys to give a ****. The more I deal with FNB the more I hate this bank, what a **** bank absolutely PATHETIC!!!