Useless Bank

I cannot believe that FNB is useless, as they are now.<br> I withdraw money from Shoprite on the 26th June 2015, transaction decline from Shoprite's side, and was in process from FNB's side. The lady in Shoprite assured me that the money will bounce back within 24 to 48 hours. On the 29th June, still no money was received back into my account, I raised the matter with FNB, they indicated that I should complete a Debit card dispute form and send it back to them, as I have done it. Today the 2nd July I follow up again and they indicate to me that it's a process and it will take time to put the money back in my account. That is what the call centre agent says Puselepfo Duma.<br> I really don't understand what reversals needs to be done, as the withdrawal transaction decline on Shporite's side and the bank was supposed to pick it up long time ago and bounced it back into my account. Now I need to beg the rude customer care agents for my own money, that I need to be back in my account.<br> Very disappointed in FNB, need to move now.<br>