Useless Bank

FNB your digital platforms need serious review. I was trying to make an e-wallet payment this morning from my Aspire account. The app tells me to enter a proper name and refuses to make the payment. Login online with my laptop. I am logged IN, with my user name and password and when I try and finalize the payment I am told that my online login can't be verified so the payment is not authorized, even though I have authorized it via the app. I AM LOGGED IN for goodness sake. While I was logged in I created the recipient and updated my limit, so I figure if the online avenue won't work, since I have now created the recipient, I will be able to pay him via the app. On the app the recipient doesn't appear. Seriously?? Then I call in. I get through to personal banking who listens to my story and transfers me to digital banking. Digital banking listens to my story and tells me the e-wallet department will help me. He transfers me. I get back to Personal banking, who doesn't have a clue what to say when I ask her if she is in the e-wallet dept. I told her not to bother and put the phone down. Logged into my Standard Bank account and made the-wallet payment in two minutes. What gives FNB??? I feel like closing my TWO accounts.