1 reviews | Active since Oct 2016

19 Feb 2019, 09:51

Useless Bank

What they do and say is Two different things.

FNB has given me a petrol card (a new card) but they never told me that this card is linked to my check account, so i been using it, to go through the Tollgate every morning and every afternoon at R 6.50 x 2 = R 13.00 a day, now FNB is charging me R 126.50 x 2 + R 253.00, because they have not told me that the petrol card is linked to my check card this has put me in a negative balance of R 4 000.00 in three weeks.

When you phone them and ask for a explanation, you have to speak to 7 different people and you always end up in the wrong department, never came across a corporate company that cant even get the telephone lines sorted. They are also refusing to investigate, or revers the funds.

after being with FNB for 22 years its time to move.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Feb 2019, 11:35
Official
 Good Day, 
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. 
A formal complaint has been re logged on your behalf and referred to the relevant department with ref :  ***NF who will investigate and provide you with feedback. 
Kind Regards,  Hello Peter Complaints Team *** (option one)