RVDM
Raymund Van Der Mescht
1 reviews | Active since Nov 2011
06 Nov 2018, 12:11
Useless bank!!
After huge struggle and many fights fnb scheduled my tax free account transfer to Friday 12th November. Suddenly few minutes ago they decided to cancel transfer date, and re scheduled transfer for Monday 15th. Are FNB deliberately trying to irritate me, or are they *********** to do transfers? I really had it with them. After almost 30 years of being a client, I will soon move most of my accounts to Capitec. FNB are no longer "how can we help you" they can't even help themselves.
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FNB (First National Bank)'s replyOfficial
06 Nov 2018, 12:16Good day Raymund,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply06 Nov 2018, 12:16
Official
Good day Raymund,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)