useless bank

I am ma going to the ombudsman. after how long no one from fnb has phoned me about my credit card account. I have to transfer money into it so that it can be paid but when I need that money that is available it says that my account is inactive and that there is insufficient funds when clearly there is.

the lady that phoned me to hear about payments asked that I must pay an amount and then fnb somme deducts it from my cheque account. I am now sick of struggeling with this and no one there sorts it out