Useless Bank

November 2nd I was bulled by a company or creditor know. As Royal Mark as it appears on my statement. I queried this with fnb and indicated that it was a ********** transaction. They promised to get on top of it and sent me a form that I had to complete. Its now December 18, 46 odd days since my initial query. On the form it says fnb will get back to me in 20 or so working days. Guess what another debit from the same company went off on December 02. What the **** must one do to get their attention. Even when they respond they do it via email and telephone contact. I have given them a number to phone but they never use it. I want to cancel the account and move to better bank. ********** 623.