1 reviews | Active since Dec 2016
Useless bank
I purchased goods online using my ebucks. The supplier then contacted me stating that my ebucks has been reversed. I immediately contacted ebucks customer care to query what went wrong and why the transaction was reversed. I also requested them to make urgent payment as I will lose the product I purchased online.
Guess what, to no surprise the consultant couldn’t assist. The most she could do is escalate it to her manager. I explained to her the urgency of the matter and requested that she follows up with my matter and revert the next day at latest, guess what, no reply.
This is one amongst many issues I have with FNB, and I am soon to leave them as a consumer.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)