KM
Kyle M
1 reviews | Active since Nov 2014
14 Jan 2019, 14:16
Useless backup for offerings, Rude staff
3 Agents so far. One was helpful. 2 Were shocking.
You offer a service (ENTERTAINER) and then have 0 support to back it up.
I guess when you're a large bank, a "stuff you" attitude is fine.
I expected more from you. I really did.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
14 Jan 2019, 16:24Good day Kele,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply14 Jan 2019, 16:24
Official
Good day Kele,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
KM
Kyle M's updateReviewer Update
14 Jan 2019, 16:28Hi Hello Peter Complaints Team,
It's unfortunate that I am not Kele nor have a reference number that matches your response.
I have yet to receive a call...
KM
Kyle M's update14 Jan 2019, 16:28
Reviewer Update
Hi Hello Peter Complaints Team,
It's unfortunate that I am not Kele nor have a reference number that matches your response.
I have yet to receive a call...
FNB (First National Bank)'s replyOfficial
14 Jan 2019, 16:39Good day Kyle,
Thank you for taking my call earlier.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Please accept my apologies for addressing you incorrectly and providing an incorrect reference number.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
Once again I do apologise for the inconvenience and frustration caused.
Please accept my apologies for addressing you incorrectly and providing an incorrect reference number.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply14 Jan 2019, 16:39
Official
Good day Kyle,
Thank you for taking my call earlier.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Please accept my apologies for addressing you incorrectly and providing an incorrect reference number.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
Once again I do apologise for the inconvenience and frustration caused.
Please accept my apologies for addressing you incorrectly and providing an incorrect reference number.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)