useless and uninformative call centre staff on the *****line.

I had to contact FNb regarding a possible ***** on my account. I spoke to a young lady who was plainly disinterested, judging for the tone of her voice regarding the issue. We cancelled my cheque card and when I asked for the cost of a new one, she did not know. This from a call centre operative who SHOULD have this information at her fingertips. I was told to call back today. I did, waited over 10 minutes for someone to answer the phone. It took them a while to actually find out the cost and when I asked for delivery time, the young lady in question did not know. She then put me through to the department who apparently schedules thes card deliveries and they promptly CUT ME OFF! What kind of shocking service is this? I still have no clue when to expect my card. The delay in taking my call and then the discourtesy of cutting me off is unacceptable for an institution such as FNB. Your service and the way you treat your clients is nothing short of disgusting.