Useless and unhelpful staff

Horrible service and Charging me for nothing...

I spoke to Phologo Maloba ref 932590

From the start I needed to repeat my I.D number like 20 times, Then I get told that if would cost me R20 just to cancel authority from a company to debit my account. as i have paid up my car but they accidentally loaded a debit and asked me to cancel their authority that the debit does not go off ... now i get told if the amount differs of the ref it will still be debited, where i asked to cxl all authority and block from R4000 to R5000