Useless and unhelpful

I have had no problems with FNB until last year December 2021. It all started with a ewallet transaction.

I made a payment on the 23rd of December the person I sent it to did not get the pin until the 25th of December I then in the rush of everything made a second payment as the person contacted me stating he did not get the money on the 27th of December.

I then proceeded to try and get one of the transactions reverse as the person I paid said he only was able to withdraw the amount of one transaction. It took 3 calls to get conflicting information. The 1st only one transaction was withdrawn and the other will be reversed back into my account within 5 day. The 2nd call stated that both amounts where withdrawn on one pin. And the 3rd call I had to go to the bank and make because I could not afford FNB rediculous call charges and we the call cuts they don't have the decency to call you back if the issue has not been resolved.

The 3rd call took an hour my boyfriend had to take over the call as I was getting to emotional as I was getting no where with Jodi who assisted us. We mentioned several times on the call we would go to the media however that did not seem to bother him at all. And he kept telling me that the full amount was withdrawn even though I had told that the person I sent it to says otherwise. Eventually we had to tell him we want to log a formal complaint as he did not pick it up already. He did not know the complaint process and we ended the call with him arranging for his manager to call us back.

We found out that FNB don't even have thier own complaints department. I then got a call from the outsourced complaints department the next day at 8:00 am but that was only to ask me for details that I already gave Jodi the day before. Later that day we got a call from Jodi's manager Ryan who only gave us excuses and no resolution to issue.

Eventually after Ryan got Jodi to contact the number I sent the money to send him a statement of the eWallets sent and withdrawn by him only for Jodi to send him a statement from September to October last year witch was no help at all. Ryan said that he would call us back to give us an update once Jodi completed the call. We did not get a call back to get an update. The person sent me the incorrect statement.

When we did get a follow up call from Ryan he continued to give excuses and worthless explanations of the situation. After everything had already be explained.

After hours of arguing we got no where. I am looking for new bank so that I get away from all the small unexplained charges of R2 here R5 there and the ************* atm and ewallet system. I want my money back and I want compensation for the stress and anxiety they have caused.