Useless and ***********!

I attempted to pay my mother's accounts at the end of September, as I have done since I took over running her finances in 2020. I kept getting an error message - on both her accounts - that the transaction failed either due to lack of funds (not applicable) or the accounts had been frozen. I managed to get an online consultant who refused to deal with me because I was'using an unverified device' (I was using my husband's computer). When I asked what on earth constitutes a verified device, I was told to download the app, deposit R300 and the device will be verified. I refused to do this and was informed there was nothing they could do. I eventually managed to e mail fnb, and was told the accounts were 'kyc pending'. This, apparently, pertains to updated fica documentation. So essentially fnb froze my mom's accounts without any notification that they were going to, or that fica documents needed to be updated in the first place. Once I submitted said documents, I was told the funds would be released within 3 working days. So let's summarise. Accounts frozen out of the blue because if documentation required despite the fact that I nor my mother received notification. But it takes 3 working days - 5 days in total counting the weekend - to release the funds that they arbitrarily froze. FNB you are useless!! How dare you withhold funds just like that! How dare you take so long to release said funds once I've jumped through your hoops. And don't even mention the fact that you constantly request my poa for this account, even though you've had it on record for for 12 years already. Know Your Customer?? This one is furious.!