USELESS and incompetence

***NF

So more than a month on. I am still waiting for resolution ans the correct settlement on my credit card. Have received nothing but B. U. L. L .S. H. I. T amounts and nothing but the idea or feeling that someone is trying to inadvertently to ***** my money....... people are fnb are F. U. C. K. E. N. USELESS. Dont understand why its taking this long with constant bad reviews ro get my simple problem sorted out. People at the retail place that have now been messaging me are just as USELESS ANS *********** to say the least. They ask for an immediate response but then ignore my emails??.... I am not sure what more I need to do other than approach the banking ombudsman's for resolution...... I have NEVER HAD SUCH TERRIBLE EXPERIENCES WITH A SIMPLE COMPANY.