1 reviews | Active since Mar 2016
Useless and horrible service
I paid my loan with FNB in full, after that they debited my account even though loan was fully paid, I advised them of this, they then refund incorrect amount and advised me account would be closed, was not done, they are still adding account fees etc to this account even though its been paid, tried looging many complaints and queries, but they are useless.
Horribile bank, horrible service, useless staff.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
***
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
***