1 reviews | Active since Dec 2016
Useless and dishonest Bank
<p>I have a customer to FNB for more than 15 years, since 2013, i have been paying a debt on my credit card that i do not know how much i have paid so far, it has been more than a year now that i have bee requesting summary of my paying to them and how much it remaining out of the total payment that i have made, but no want at the bank is willing to listen to me.</p> <p>i have also came to realize that FNB will choose not to debit my account in time as per our agreement on the 28 of each month and then charge me interest as a result of that in order to increase interest on my debt to them, as a result i have also been asking by how much charching me interest on late payment has affected my repayments? also i have fail to have this summary.</p> <p>this is not the first time that i have complained on the same issue, failling to give all that i request?i will stop paying FNB and also stop my account with them as since last year i have changed my main bank to ABSA and since then i have no problem with them nore with Netbank.</p> <p>my issues are endless with FNB and i will be very glad to challenge them as i feel they making money by tricking customers and i will urge FNB custmers to scrutinize each and every transaction they are making with FNB as they will sometimes get into your account without customer conscent and most of the time they will accuse theur system when you have realized their tricks.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
