JW
John W
1 reviews | Active since Jul 2011
02 Feb 2020, 14:55
Useless and confrontational
Completely useless and confrontational. They asked me to contact them re suspected ***** on my credit card. Then the guy refused to listen to me and told me to contact someone else to resolve the problem, as FNB wouldn't sort it for me. I will be canceling all cards with FNB.
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Replies (1)JW
John W's updateReviewer Update
03 Feb 2020, 13:20Typical. FNB decided today to waste even more of my time by calling me, then waiting till the call went to voicemail, but hanging up without leaving a message. So I received the notification of the missed call, had to spend time dialling my voicemail number, going through the prompts - only to see that you couldn't be bothered to leave a message. Seriously - is there an FNB manual on "How to waste customers' precious time"? Is that the ONLY requirement to work at FNB? Nobody - absolutely nobody - at FNB has ever done anything other than lie to me or waste my time. Including you.
JW
John W's update03 Feb 2020, 13:20
Reviewer Update
Typical. FNB decided today to waste even more of my time by calling me, then waiting till the call went to voicemail, but hanging up without leaving a message. So I received the notification of the missed call, had to spend time dialling my voicemail number, going through the prompts - only to see that you couldn't be bothered to leave a message. Seriously - is there an FNB manual on "How to waste customers' precious time"? Is that the ONLY requirement to work at FNB? Nobody - absolutely nobody - at FNB has ever done anything other than lie to me or waste my time. Including you.