Useless and clueless service

Useless. Never have I ever struggled with FNB this much. And no one seems to be able to assist. Also I do not know why you have branches if the people there cannot assist either. And the woman that greets you to assist. What a waste.

I used to have a automatic reduction on my overdraft, for the past 3-4 years I never had a problem. All of a sudden last week I received a text message stating my payment has not been met. When I called the number given - firstly I had called 3 days I was on hold for long periods of time Secondly I could not for the life of me hear your consultant properly. Eventually I asked for an email to explain as well as further relative information. She suggested an sms I agreed. And I was told I need to make a payment before today? Guess what it has been 2 days I have not received anything. How am I supposed to pay if I don't have any relavent information?? I go into the ferndale on republic branch to speak to a consultant. And after 30mins your greeting / info woman tells me they can't assist I have to call in? Well they can't assist either. So what the hell are we suppose to do to sort anything out. I call in today again. The phone gets put down in my ear. How are we suppose to sort things out if firstly no one can help secondly we can't hear you consultants on the phone and thirdly the phone gets put down.???? I have been an FNB client for years. And this service is rediculous. I am not happy. Will someone that has a brain, that knows what is going on and can assist call me to sort out this issue.???