Useless!!

Good day,<br> <br> ***** was attempted on my FNB account whereby my online banking credentials were attempted to be changed. I know this because I received an SMS with the OTP for the change.<br> <br> I immediately contacted FNB ***** division to ascertain more about the issue. All I want is details as to from where was this ***** attempted.<br> <br> I was bounced between the ***** department and the online banking department for over 30 minutes and to my utter disbelief, was eventually told that \FNB cannot investigate this\".<br> <br> This is absolutely ridiculous. "