TM
Tumi M

1 reviews | Active since Mar 2015

23 Feb 2016, 12:18

Useless.

I recently opened an account with FNB (Rivonia branch) and they printed the wrong surname on my cheque card, despite being assured that my ****en surname would not affect my account. Needless to say I was annoyed that I wasted a trip to the bank only to receive a card printed incorrectly. Secondly, they ask me to order a new card online with the correct surname, only for the courier to get lost and tell me his gps is not working. I cannot keep going to FNB to have things fixed. I still have not received my card, and now I have to make an extra trip to FNB because a man working for a courier service is amazingly *********** when it comes to using a gps. How infuriating. I knew I should not have opened this account and now I am regretting it now.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Feb 2016, 12:29
Official
Hello TheNewMrsManyi,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 874416.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)