USELESS

Nov 2015 I had taken a R65 1GB day and 1 GB night data contract with FNB connect, In December my bill was R358 and now for January its R604. I have called numerous time to cancel the account and I was told to send an e-mail. On the 4th of January an e-mail was sent to cancel and nothing was done by FNB. I called again and spoke to Sicelo who told me that an agent will call me to cancel a week later No one has contacted me. <br> <br> I have asked for a detailed statements and they were never sent to me. FNB is honestly useless and I am very much annoyed right now by their service. I don't know why do we even have to write here in order for them to assist regarding queries.<br> <br> This bank is just all talks and useless when it comes to customer service. I need this sorted urgently and if not they have lost one loyal customer.<br>