Useless

What is the use of a branch if NO ONE including the branch manager cannot help you? I went to your Hoedspruit branch to settle all my accounts, after taking the number at the door stating your waiting period is 5 minutes. An hour later I eventually got someone to attend to me just to be told “Oh sorry sir you need to phone yourself, we can’t help you” Now already I am irritated because none of the numbers I am given is working and I am placed either on hold or am being transferred from department to department to department to department and NO ONE NOT EVEN FNB knows where my account is.

After three days of spending on a phone and eventually got the information I needed, I was promised that I will receive my paid up and closer letters via email within 15 working days.

Well guess what. FNB once again **** and I have to go through the same process by spending hours and hours on the phone being transferred from north to west, east to south. How difficult is it for FNB to send me the letters I need? I also have put this on all my social media accounts to let the whole world knows how pathetic and unhelpful FNB and their staff are.